Operational Definitions
SuperJump17 wrote an interesting post today on
Here’s a quick excerpt
p Operational definitions apply to many things we encounter every day. For example, all measurement systems that we use (feet / inches, weight, temperature) on common definitions, which we all know and accept. Sometimes these so-called quot;standardsquot;. /pp Other times, our operational definitions are more vague. For example, if someone says that a loan quot;closedquot; it may mean clearance has not yet been sent but not yet signed any other person signing does not mean government-funded, could mean a third person,funded, but not recorded. /pp While we are focused on operational definitions associated with the measurement, the concept applies equally to quot;operational definition ofquot; a customer, a procedure that a regulation - or anything else that benefits of understanding, clear and unambiguous manner. /pp Learning to pay attention and to clarify operational definitions, can be a great side effect of the Lean Six Sigma process. /pp * Y - continuous [...]
Read the rest of this great post here
